Head of Customer Success and Support
Volunteer
My primary area of volunteering at the Georgia Aquarium is as a part of dive operations. During my volunteer time, I can most often be found underwater performing such glorious duties as moving sand, cleaning acrylic and scrubbing rocks.
Head of Customer Success and Support, Enterprise Product Management
Responsible for all phases of customer adoption, renewals and expansions of APIsec customers. Implemented Zendesk for accurate tracking. Expanded Documentation to enable self-service. Wrote code sample applications using Python and JavaScript to utilize APIsec APIs.
Sr. Customer Success Manager
Built trust with security executives and developers to realize success throughout their full journey with the Snyk software portfolio. Assist customers with identifying, reaching, and tracking the strategy, goals, and metrics for Snyk deployment.
Director, Developer Advocacy
Created and grew global developer advocate team to a geographically dispersed team of 6 responsible for creating awareness and acceptance of OutSystems platform. Helped to grow our global community by over 300% over 3 years.
Senior Solutions Architect
Exceeded quota by as much as 40% for the years 2015-2017. Integral part of the sales team, proving technical knowledge and validation. Architected solutions utilizing AWS, Azure, GCP and self-managed infrastructures.
Technical Account Manager
Function as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, technical challenges and infrastructure configurations.
Enterprise Project Manager
Designed new processes for implementations team speeding up implementations by 30% or more. Created more than 10 new integrations to PMS/EMR systems.